Get to know everything you need to know about shipping and payments

A guide on how to choose the right payment method and shipping options for easy and fast delivery.


The Wig Factory orders are delivered Monday to Friday between 9am and 5pm. A flat fee of R100 will apply for shipping costs on all orders and this will take between 3-7 working days excluding weekends and holidays. Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. The Wig Factory cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

Shipping of orders

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information.

Tracking of orders

We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your account.

Payment methods

We offer a wide range of payment options to our customers for a seamless transaction, so that you get to enjoy your hair without limitations on how to pay for it. From credit options to cash or even layby, we got you.

Pay later options

The following payment options allow you to Buy Now and Pay Later, meaning you get to pay your first installment on your goods and get them immediately while you finish off with the rest of the payments. 

Get your goods now, your Mobicred account allows you to make one single monthly payment for all your purchases with a revolving credit limit - allowing you to spend whatever you re-pay.
Get it now, but spread your purchase across 4 interest-free payments. Every purchase you make with Payflex is interest-free and you get your goods right away.
Get your favourite items now and pay for them over your next two paycheques. Split your purchase over 2 paycheques, interest-free, and with no deposit required.
Plan ahead for those bigger purchases with 3 easy steps and 3 interest free instalments. PayJustNow offers you 3 equal interest-free instalments and gives you a rad new way to pay - today!

LayBy options

The following payment options allow you to LayBy your goods, meaning you get to pay your first installment online or in-store against your goods and get to collect them once you complete your payment.

LayUp is free to use with no interest charged. Save time reducing travel costs to and from stores, make convenient Online payments instalments online through your LayUp account.
Lay-By Instore
You can make monthly Instalments instore or via EFT interest-free or Whatsapp. Pay 30% deposit & the rest over 3 months. Once all payments are made in full then your goods will be due for collection.


The Wig Factory Pty is a manufacturer of wigs and hair extensions, that provide high-quality hair products, wigs, and hair within South Africa and the whole world at large. We have been focused on hair products for over 10 years, including human hair, 100% human hair wigs, human blend hair wigs, wig manufacturing, premium wigs, hair extensions, hair frontals, hair closures, and clip-in extensions.

Any hair products crafted and customized by your needs.

Returns & refunds

Wigs must please be unworn, not damaged, and in original packaging.

We arrange couriers to collect your returned order from your address so the process is quick and hassle-free and you do not need to pay any delivery charges!

If you choose to do an Exchange your new order will be delivered as soon as we receive your returned order.

If you choose a Refund then as soon as we have received the returned order we will do a refund into your account via EFT or if you paid via Payfast or Payflex, layup, mobicred, or happy-pay, we will simply do a refund via Payfast or PayJustNow.

Please email us at [email protected] to arrange a return or refund or visit our Contact Us page for more contact options.

Orders can be Refunded within 7 days of delivery.
Orders can be Exchanged within 7 days of delivery.
Fast Delivery
Easy Payments
PeP Delivery
Instore Collection