Terms and Conditions

We establish ourselves amongst competitors using sewing machine method and the traditional hand sewing method if requested. This allows us to produce and deliver wigs and products that are; neat, quick, perfect fit, long lasting and reduced shedding. With The Wig Factory, you are guaranteed the friendliest, high quality and most comfortable hair experience from the widest range of wigs collections and accessories in South Africa. From the moment you place an order or enter our stores right through to when our friendly delivery team, you can be sure we’re working to exceed your highest expectations.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purpose; including but without limitation; to make any speculative, false or fraudulent purchase. This site and the content provided within this site may not be copied, reproduced, republished, uploaded, posted, transmitted or re-distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentation or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Purchase Policy

When you make a purchase at The Wig Factory legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase online or in-store unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please speak to a consultant or contact us via email before making any purchase through this website or in-store.

Order processing and Fulfillment Policy

Order processing will not begin until we receive a confirmed order and full payment. Full payment meaning we have received a credit card authorization from the issuing bank, or an electronic fund transfer that reflects on our bank statement. You will be contacted within 48 hours of your purchase to make arrangements for your delivery. Should any product be out of stock, expect a lead time of 7-20 working days. Certain products may need to be custom made for you and can take up to 21 days to be delivered.

Product Policy



Upon purchase of your goods, please ensure you are in agreement with the size of your selected wig. Should you need to exchange your purchased wig for a different size, additional costs will be incurred.


Different warranty and guarantee periods apply to different products. Please refer to the specific product page or speak to a sales consultant for more information.


Regularly maintaining your wig will lengthen its lifespan. Failing to regularly maintain your wig will invalidate the guarantee and warranty


Due to hygiene reasons, no hair care products, wig caps, eye lashes and damaged electrical products will be exchanged or refunded. Please take note of the care instructions as listed on the packaging.

Delivery and Collection Policy


Delivery fees are calculated during the checkout process based on your selected delivery option.

For the purpose of calculating delivery fees, The Wig Factory product line is split into two categories:

  • Standard Rate: – R100 (3-7 working days)
  • Express Rate: – R200 (2-5 working days)
  • Local Pickup: Free (collection on appointment)

The Wig Factory reserves the right to review the automatically calculated delivery fee if the order falls outside of our normal order parameters. If applicable, The Wig Factory management team will contact you to negotiate an appropriate delivery fee.


Please ensure you provide accurate delivery details. The Wig Factory will not be held responsible for any loss or unauthorized use of the goods once we have delivered your purchase to the delivery address provided to us.


We deliver Monday to Friday excluding Public Holidays. Before delivery of your purchase, our warehouse team will notify you of the delivery date. As far as possible, we endeavor to keep to the delivery date provided. From time to time, due to seasonal demand or situations out of our control the delivery date may change. Any changes to the delivery date will be communicated to you timeously.


Upon delivery of your purchase, you will be provided with a delivery note. It is your responsibility to inspect your delivery for faults or defects. Should you find any, please note it on the delivery note and return the item immediately. Should you be happy with the condition of your delivery, please sign the delivery note to confirm that the goods have been received.


Should you be unable to accept delivery of your purchase in person, please notify our warehouse team of the individual (name and ID number) who will be accepting delivery on behalf of you. Our delivery team will need identification before delivering the goods. Should no one be at the delivery address after the particulars of the delivery has been confirmed, you will be charged an additional delivery fee.


From time to time, particularly for deliveries to far lying areas, we make use of Courier services. The Wig Factory will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the customer on the delivery address details.


If you would like to collect your purchase, please allow for 3 – 5 working days for the order to be transferred from our warehouse to The Wig Factory store of your choice. Should your order be damaged during transit, it will not be covered by warranty and guarantee certificate.

Returns Policy

We pride ourselves on carrying high-quality items and trust you will be delighted with your purchase. All returns are subject to The Wig Factory Terms and Conditions, based purely in line with the Consumer Protection Act 68 of 2008.

If you would like to return your purchase in line with our T&C’s below, please send an email to [email protected] or call us on 061 904 6527.


Full returns and refunds minus delivery charges (if applicable) are accepted within 10 business days provided the item is unused and returned in its original packaging. If you want to return your unused and unopened purchase for any reason at all please send an email to [email protected] or call us on 061 904 6527, within 10 business days of receiving your order.

No returns or refunds of used items are accepted.

Items will be assessed by the manufacturer/ supplier or internally.

Upon assessment, should the items be found to be defective or have quality issues, the items may be returned within 2 weeks of delivery provided that the items have been used for their intended purpose and that the care instructions have been followed. The Wig Factory will either repair or replace the item or refund you the price paid for the item less the initial delivery fee (if applicable).

Please note: No refunds, repairs, or exchanges of items will be authorized should we find that

  • you have not followed the care instructions of the items and/ or
  • the goods are not defective and/ or
  • the goods do not have quality issues

Refund Policy

Refunds will be issued

  • once the items have been returned to The Wig Factory
  • using the same payment method in which the sales order was completed. I.e., If you paid via credit card, the refund will be completed to the same credit card initially presented at Point of Sale.

Please note: Refunds can take up to 14 business days to reflect in your account.


All transactions will be processed in South African Rands (ZAR) inclusive of VAT. The Wig Factory reserves the right to change pricing at any time without prior notice. Every effort is made to ensure the accuracy of pricing and product information. Instances may arise in which a product(s) are priced incorrectly on the website or where the product information supplied is inaccurate. The Wig Factory will not be held bound by the incorrect price(s) in cases where such error(s) occur.

Payment Options


We accept MasterCard and Visa credit cards.


IMP: use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details

Bank : First National Bank Account Name: The Wig Factory Pty

Account No : 62776559430

Branch Code : 250-655

Account Type : Cheque


You need to be between the ages of 18 and 65, earn a minimum of R5,500 p/m and be a responsible credit user (credit records are checked). Your payments are scheduled in installments according to selected repayment months: e.g

  • 1st payment: Immediately
  • 2nd payment: End of the month
  • 3rd payment: End of the following month and so on

If you spend before the 15th of the month, the 2nd payment will be scheduled at the end of the same month. If you spend after the 15th, the 2nd payment will only go off the end of the following month.


LayUp offers you a way to pay via easy, interest-free instalments before receiving your goods.

  • Pay over a maximum of 4 months.
  • A minimum deposit of 20% of the total purchase price of the order is required which is non-refundable.
  • Regular monthly payments must be made to Lay Up.
  • Your order must be paid for in full by the due date.
  • Once the total payment is received and cleared, you will be contacted by The Wig Factory to schedule delivery.
  • Refunds, cancellations:
    • Should you fail to make regular monthly payments, or fail to pay in full by the due date; the transaction will be cancelled. You will be refunded all payments made to-date, less the non-refundable deposit and less a cancellation fee of 1% of the retail price.
    • Customers can cancel by submitting a cancellation on their LayUp account. LayUp will in turn refund the customer the funds directly less the non-refundable deposit and less the cancellation fee of 1% of the retail price.

Security Policy

Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

The Merchant does not have access to credit details.

Virtual Card Services continually reviews and enhances its security in line with technological changes.

Competitions and Giveaways Policy

All Competitions and Giveaways (‘Contest’) are sponsored by The Wig Factory (‘Sponsor’). By participating, each entrant agrees to abide by the Official Rules as stated in the contest literature, including all eligibility requirements, and understands that the results of the contests, as determined by Sponsor and its agents, are final in all respects.

All contests are subject to South African laws and regulations and is void where prohibited by law.


By participating, each entrant grants Sponsor permission to use his/her name, likeness or comments for publicity purposes without payment of additional consideration, except were prohibited by law.


With LayUp, you can spread your payments over four months in convenient, manageable instalments. Plus, if you pay it off before 30 April you’ll receive a R200 cash-back!


This coupon code DOES NOT WORK WITH or in conjunction with other coupon codes. Applicable to all products online except *Accessories*. The Coupon code can only be applied if mode of payment on checkout is PAYJUSTNOW.

Voucher Policy

All vouchers are sponsored by The Wig Factory and the following T&C’s apply:


  • May not be redeemed for cash.
  • Is valid for 6 months from date issued.
  • Can be used as part payment of your next purchase.
  • May not be used on any discounted advertised products.
  • Will be null and void if any amendments are made to it.
  • Only one voucher can be utilized per purchase

Warranty and Guarantee Policy

A Warranty and Guarantee Card is provided alongside your purchased items. It is your responsibility to familiarize yourself with the guidelines as set out in your warranty and guarantee card that accompanies your purchase. It is your responsibility to abide by the guidelines listed in the card to ensure the longevity of your purchase.

Different warranty and guarantee periods apply to different product categories. Please refer to the product page for more information or speak to a consultant.


A warranty is an agreement between the customer and manufacturer that promises to repair goods purchased within a specified time period. It is normal for you, the customer to contribute to warranty costs. These costs are worked out at a pro rata rate depending on the number of years that your purchase has been in use.

Please note that the warranty is not an indication of the lifespan of the wig or product. The warranty is null and void in the case of failure to follow manufacturer’s instructions or misuse of the goods under warranty.

We reserve the right to refuse inspection and to invalidate the warranty if the product is deemed to be soiled, burnt, stained, infested with insects or in an unsanitary condition or tampered with.


A guarantee is an agreement between the manufacturer and the customer that damaged or defective goods will be repaired/ replaced, at no additional cost to the customer, within a certain time frame, subject to conditions. The decision whether or not to replace or repair the goods is subject to the manufacturer’s discretion.

The guarantee does not apply if you experience a change of mind or choose the wrong size or color. Failure to follow manufacturer’s instructions or misuse of the goods under guarantee will also cause the guarantee to lapse.

If the product is deemed to be soiled, burnt, stained, infested with insects or in an unsanitary condition or tampered with, the guarantee will lapse.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to The Wig Factory and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by The Wig Factory for any civil action or any legal action deemed necessary against me.

Contact Details

 1st Floor Shop 90,

China Multiplex Wholesale

Mainreef Road, Fordsburg

Johannesburg, 2000

[email protected]

Tel: +27 619046527

Website: www.thewigfactory.co.za

Errors and omissions excepted.